If you weren’t able to update the driver using Action Center, try looking for a driver on the manufacturer’s website.
To download a driver from the manufacturer’s website
If Windows can’t find a driver for your network adapter, and the adapter didn’t come with driver software, you can look for a driver on the manufacturer’s website. Driver updates are often available in the support section of such websites.
Go to the PC manufacturer’s website, then locate and download the latest driver for your network adapter.
If you find an updated driver, follow the installation instructions on the website. Most drivers are self-installing—after you download them, you double-click the file to begin the installation, and then the driver installs itself on your PC.
Some network adapters have drivers that you need to install yourself. If you download a driver that isn’t self-installing, follow these steps:
You must be logged on as an administrator to perform these steps.
- Swipe in from the right edge of the screen, and then tap Search.
(If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
- Enter Device Manager in the search box, and then tap or click Device Manager. You might be asked for an admin password or to confirm your choice.
- Double-tap or double-click Network Adapters, press and hold or right-click your adapter, and then tap or click Properties.
- Tap or click the Driver tab, tap or click Update Driver, and then follow the instructions. If you’re prompted for an administrator password or confirmation, enter the password or provide confirmation.
Once you’ve updated the driver, try connecting to the network again, or run the Network troubleshooter to verify that the adapter is updated and working properly.
To run the Network troubleshooter
- Open the Network troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you’re using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Identify and repair in the search box, and then tapping or clicking Identify and repair network problems.
If all else fails, replace the adapter
If you’ve tried resetting the network adapter and updating the drivers, and the Network troubleshooter indicates that there’s still a problem with your network adapter, try replacing the adapter. Buy a new network adapter and install it in your PC by following the manufacturer’s instructions, or have a service technician replace the adapter for you.
Disabling a network adapter
If you decide that you don’t want to use a particular network adapter, you can disable it.
To disable a network adapter
Disabling a network adapter turns it off so that it won’t be used.
- Open Network and Sharing Center by swiping in from the right edge of the screen, tapping Search (or if you’re using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering network and sharing in the search box, and then tapping or clicking Network and Sharing Center.
- Tap or click Change adapter settings.
- Press and hold or right-click the network adapter, and then tap or click Disable. You might be asked for an admin password or to confirm your choice.